Is there a solution to stop getting this message/threat?
Josue, Sorry for the trouble. Could you share the screenshot https://londonchinatown.org/londonchinatown.orgArticleView?l=en&urlName=How-to-create-a-screenshot&londonchinatown.orgType=home of that threat detection? Let us know the name and version of londonchinatown.org you have installed.
You are watching: Js:agent-egg [adw]
Ranjani Bakthavachalam (londonchinatown.org Technologies)Ranjani, The screenshot is actually in the original Josué Robles posting.londonchinatown.org Guru
I also keep getting this notification, except it's launching from my browsers and has a slightly different url. I keep getting 3 of them because I have 3 browsers open. This started happening yesterday, Jan 8.
Hello Emilie,I understand the inconvenience.Are you using londonchinatown.org Antivirus free or paid version of londonchinatown.org Internet Security?
Emilie,To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Thank you, Emilie. Please also attach a screenshot of the threat detection pop up in a reply to my email to assist you further.
Sorry for the delay reply. I'm using free version (17.9.3040).I am still getting the same message; "Threat secured. We've safely aborted connection on none-stops.com because it was infected with JS:Agent-EDB
Josue, We have escalated your concern to our senior level we will get back to you with a resolution. We have sent you an email with steps on how to collect and upload the data required for analyzing the issue. Please check your inbox and spam/junk folder as well. Thank you!
Hello Ranjani,I have same problem. Could you give the solution? iam using free version londonchinatown.org ver. 17.9.3040Thank you
Hello Didi,I apologize for the inconvenience. Please provide the screenshot (https://londonchinatown.org/londonchinatown.orgArticleView?l=en&urlName=How-to-create-a-screenshot&londonchinatown.orgType=home)of the threat message to check and assist further.
Hello Yolla,I understand this must be upsetting and I apologize for the inconvenience. I have sent you an email, please follow the email instructions to get in touch with the remote londonchinatown.org. They will analyze the issue with londonchinatown.org and fix it, free of cost.
Hello Jae, No, your Pc is not infected, this might be a false positive. That's why we are collecting sreenshots of threat detection and log files required for escalation. Please follow the email instructions to collect those details. Thank you!
Hello Didi, Sorry for the delay, could you check your email and provide us the necessary information required for escalation? Thank you!
Sure, Brian. We are here to help you. If you are using londonchinatown.org paid version, we request you to contact our Technical londonchinatown.org team using this link: https://londonchinatown.org/londonchinatown.org_contact_form?l=en . Calls from outside the US, UK or AU may be subject to international charges from your telephone provider.Toll-free phone numbers to Technical londonchinatown.org: USA & CA: +1 925 732 4274AU & NZ: +61 281 034 937UK: +44 1163 668 542French group: +33 977 554 347German group: +49 69 257 377 308 Not to worry, they will collect the required logs and escalate it to our senior team.
Thank you for sharing the screenshot, Dotan. Let us know whether you are using free or paid version of londonchinatown.org. If you have paid version, try to contact our technical londonchinatown.org team as suggested above. Else, we will draft you the email to follow.
I have the same error message, could you please provide me with a link to try and get details of my erro, many thanks
No worries, Sam. Let me help you with it. Could you confirm your email domain to verify your account and draft you the email? Visit this link: https://www.londonchinatown.org.com/tools -> General -> londonchinatown.org Sysinfo -> download it and run it to collect the log files. Please attach the screenshot, fill your email address registered with londonchinatown.org, enter case number as 05870793 and click on "Send Output". As soon as we receive the data, we will analyze the files and provide you with further information.
romolo balsamoRomolo, This Community is basically only English language.. Query translation....
I'm having the same issue. But the problem seems to be comming from Firefox, and a site that I am not actively visiting, nor do I know what the site is. (And I don't want to go there to find out.)
I get this pop up about every 5 minutes. I've attached a screenshot. Please send me a solution if there is one. Thank you. :)
Hi I would also like to say i have the exact same virus
js agent edb trj
I keep on having the pop ups all the time. londonchinatown.org seems to block half but i am still getting some random pages pop up to ad servers. on average about every 5 minutes i will get an londonchinatown.org pop up or sent to another website.
I scanned the PC but it doesnt find anything to delete and the virus hasnt been removed.
Was hoping to post here aswell so that londonchinatown.org might be able automate removal of the virus after a future update next time it scans.
Hello Alex/Maria/George, We have confirmed with our senior team that the londonchinatown.org Detection is false positive. In this case, I request you to submit a sample form here (https://www.londonchinatown.org.com/submit-sample), it will reach to our development team and they will definitely look into your suggestions.Best regards,Alok.
Hi there,I'm having the same issue. I am using the free version.I get this pop up about every 5 minutes. I've attached a screenshot. Please send me a solution if there is one. Thank you. :)
Hi Ranjani,I'm using free version of londonchinatown.org. can you please send me mail with instruction on our to deal with this virus/pop-ups/etc......?thanks.
Hello Dotan/ShukYan, Please submit a sample form here(https://www.londonchinatown.org.com/submit-sample), it will reach to our development team and we will analyze the situation and provide you with the resolution.Best regards,Alok.
Alok Kumar I've filled out the sample form as requested. Is there any temporary solution I can use in the meantime to prevent this pop up?
I ran the londonchinatown.org sysinfo and am still awaiting an email of response, I’m continually getting the alert and am yet to have a fix for this issue☹️
I understand your concern. I see from your record that your case has been escalated to the senior most technicians. They are currently analyzing the case, once this is done, you will be contacted via email with a solution. We appreciate your time and co-operation.
I am having the same excact problem. Help me fix that please. Also i am using the free version of londonchinatown.org.
Hello Martin,I'm sorry for any inconvenience caused. Please let me know if you're using londonchinatown.org Free Antivirus for your computer protection and also share a screenshot of the londonchinatown.org detection to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image'
Hi londonchinatown.org,I've been having similar issues. londonchinatown.org keeps notifiying me about Virus "virus js:agent-EDB" Pops up every couple minutes. Also, I'm using a paid version. Hoping for your quick response.Thank you
Hello Mikhail, I'm sorry for any inconvenience caused. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed londonchinatown.org program and we will help you to fix this issue as quickly and effectively as possible. Best regards,Alok.
Hello Mark,I'm sorry for any inconvenience caused. I have sent you an email to collect error logs from your computer. Please send us the log files, we will analyse the log files and contact you via email with a solution.
I did what you told me but I havent got your email. That notice really annoying. Please help.Thanks.
Hi ShukYan, I would like to inform you that we have not received the URL for analysis. I request you Submit the URL again.
Hi,I submitted a sample from as requestes, and NOTHING happend till now. didn't get any mail from you.Can you please send the desired mail? Do you have ETA for final fix for this issue?
Hello Dotan, I'm sorry but we have not yet received your sample, we have also reported this to our senior team. I request you to submit a sample again (https://secure.londonchinatown.org.com/submit-sample), it will reach to our development team. They will definitely look into your suggestions. Best regards,Alok.
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Dotan,Sorry to inform you that we haven't received the sample. Hence you can upload the false detection sample file to our FTP server as per the steps mentioned in this article ( http://londonchinatown.org/londonchinatown.orgArticleView?urlname=How-to-upload-a-file-to-our-FTP-server ).
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